Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow websites to:

• Remember your preferences and settings
• Understand how you use the website
• Improve your browsing experience
• Provide personalized content and advertisements
• Analyze website performance and usage patterns

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be switched off. They are usually set in response to actions you take, such as:

• Maintaining your shopping cart contents
• Remembering your login status
• Ensuring website security
• Managing your cookie preferences
• Enabling core website functionality

2.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This information helps us improve our website performance and user experience.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing personalized content.

2.4 Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

3. Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. These include:

3.1 Analytics Services

• Google Analytics: Helps us understand how visitors interact with our website
• Hotjar: Provides heatmaps and user session recordings for website optimization

3.2 Social Media

• Facebook: Social media integration and advertising
• Instagram: Social media content display
• Twitter: Social sharing functionality

3.3 Customer Support

• Zendesk: Live chat and customer support features
• Intercom: Customer messaging and support

3.4 Payment Processing

• Stripe: Secure payment processing
• PayPal: Alternative payment method

4. How We Use Cookies

4.1 Website Functionality

We use cookies to:

• Keep you logged in as you navigate our website
• Remember items in your shopping cart
• Provide secure access to your account
• Remember your preferences and settings
• Ensure website security and prevent fraud

4.2 Website Improvement

We analyze cookie data to:

• Understand which pages are most popular
• Identify areas where users experience difficulties
• Optimize website performance and loading times
• Test new features and designs
• Improve our product recommendations

4.3 Personalization

Cookies help us:

• Show you relevant product recommendations
• Display content tailored to your interests
• Remember your size preferences
• Provide location-specific information
• Customize your browsing experience

4.4 Marketing and Advertising

With your consent, we use cookies to:

• Show you relevant advertisements on other websites
• Measure the effectiveness of our advertising campaigns
• Prevent you from seeing the same ad repeatedly
• Track conversions and sales attribution
• Segment audiences for targeted marketing

5. Managing Your Cookie Preferences

5.1 Cookie Consent Tool

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie preferences

You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.

5.2 Browser Settings

You can also control cookies through your browser settings:

Chrome:

1. Click the three dots menu > Settings > Privacy and security > Cookies and other site data
2. Choose your preferred cookie settings
3. You can block all cookies, allow only first-party cookies, or manage site-specific permissions

Firefox:

1. Click the menu button > Settings > Privacy & Security
2. Under "Cookies and Site Data," select your preferences
3. You can choose to block all cookies or only third-party cookies

Safari:

1. Click Safari > Preferences > Privacy
2. Choose your cookie blocking preferences
3. You can block all cookies or only third-party cookies

Edge:

1. Click the three dots menu > Settings > Cookies and site permissions
2. Click "Cookies and site data"
3. Choose your preferred settings

5.3 Mobile Browsers

On mobile devices, you can usually find cookie settings in the browser's privacy or security settings. Each mobile browser may have different steps, but the general process is similar to desktop browsers.

6. Impact of Disabling Cookies

While you can browse our website with cookies disabled, some functionality may not work properly:

6.1 Essential Functionality

Disabling essential cookies may result in:

• Inability to maintain items in your shopping cart
• Difficulty staying logged in to your account
• Reduced website security
• Loss of language and region preferences
• Repeated display of cookie consent notices

6.2 Enhanced Features

Disabling optional cookies may affect:

• Personalized product recommendations
• Customized content display
• Remember recently viewed items
• Website performance optimization
• Customer support chat functionality

7. Cookie Security

7.1 Data Protection

We implement appropriate security measures to protect cookie data:

• Cookies containing sensitive information are encrypted
• Secure cookies are only transmitted over HTTPS connections
• Regular security audits and updates
• Limited access to cookie data on a need-to-know basis
• Compliance with data protection regulations

7.2 Data Retention

We retain cookie data only as long as necessary for the stated purposes:

• Session cookies are deleted when you close your browser
• Persistent cookies have defined expiration dates
• Marketing cookies are regularly reviewed and updated
• You can request deletion of your cookie data at any time

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our cookie practices
• New features or services on our website
• Updates to legal requirements
• Changes in third-party services we use
• Improvements to our privacy practices

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through our website or email
• Ask for your renewed consent where required
• Provide clear information about the changes

9. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

We're committed to addressing your privacy concerns and will respond to inquiries within 30 days.

10. Additional Resources

For more information about cookies and online privacy, you may find these resources helpful:

• Privacy Commissioner of Canada
• Commission d'accès à l'information du Québec
• All About Cookies
• Digital Advertising Alliance