Terms of Service

1. Acceptance of Terms

By accessing and using the Frugaravas website (frugaravas.media) and our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Frugaravas, a Canadian company located at 1250 René-Lévesque Blvd W, Montreal, QC H3B 4W8, Canada.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

2. Use of Our Website

2.1 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing and purchasing our products
• Creating and managing your account
• Contacting customer service
• Subscribing to our newsletter
• Reading informational content

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems to access our website without permission
• Collect or harvest information from our website
• Impersonate any person or entity

2.3 Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and current information

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors may vary slightly due to monitor settings
• We reserve the right to correct errors in product information
• Product availability is subject to change without notice
• We may discontinue products at any time

3.2 Pricing

All prices are displayed in Canadian dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to:

• Change prices at any time without notice
• Correct pricing errors, even after an order is placed
• Refuse or cancel orders with incorrect pricing

3.3 Product Availability

Product availability is not guaranteed. If a product becomes unavailable after you place an order, we will:

• Notify you as soon as possible
• Offer a suitable alternative or similar product
• Provide a full refund if no alternative is acceptable

4. Orders and Payment

4.1 Order Process

When you place an order:

• You are making an offer to purchase products at the stated price
• We reserve the right to accept or decline your order
• Order confirmation does not guarantee product availability
• We may request additional verification for large orders

4.2 Payment Terms

Payment is required at the time of order placement. We accept:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal and other approved payment methods

By providing payment information, you represent that:

• You are authorized to use the payment method
• The payment information is accurate and current
• You will pay all charges incurred

4.3 Order Cancellation

You may cancel your order before it ships by contacting customer service. Once shipped, our return policy applies. We reserve the right to cancel orders for:

• Product unavailability
• Pricing or product information errors
• Suspected fraudulent activity
• Failure to meet our verification requirements

5. Shipping and Delivery

5.1 Shipping Areas

We currently ship within Canada only. Shipping costs and delivery times vary by location and shipping method selected.

5.2 Delivery Times

Estimated delivery times are provided at checkout and begin from the date of shipment, not the order date. Delivery times are estimates only and are not guaranteed.

5.3 Shipping Responsibility

Once we deliver products to the carrier, risk of loss transfers to you. We are not responsible for:

• Delays caused by shipping carriers
• Lost or stolen packages after delivery
• Weather-related shipping delays
• Incorrect shipping addresses provided by customers

6. Returns and Refunds

6.1 Return Policy

We accept returns within 30 days of delivery for:

• Unworn, unwashed items with original tags
• Items in original packaging
• Items accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Underwear and intimate apparel that has been worn
• Items without original tags or packaging
• Customized or personalized items
• Items damaged by misuse or normal wear

6.3 Refund Process

Approved returns will be refunded to the original payment method within 5-10 business days of our receipt of the returned item. Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

7.1 Our Content

All content on our website, including but not limited to text, images, logos, product descriptions, and website design, is owned by Frugaravas or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, or modify our content
• Use our trademarks or logos without permission
• Create derivative works from our content
• Use our content for commercial purposes

7.3 User Content

If you submit content to our website (reviews, comments, etc.), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content for business purposes.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRUGARAVAS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR SERVICES.

Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

9.3 Product Warranties

Our products come with the warranties required by applicable law. Any implied warranties are limited in duration to the express warranty period, if any, or the minimum period required by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Frugaravas, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our website

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Canada and the Province of Quebec, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be resolved in the courts of Quebec, Canada. You consent to the personal jurisdiction of such courts.

11.3 Alternative Dispute Resolution

Before filing any legal action, parties agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes may be resolved through binding arbitration as required by applicable law.

12. Termination

We may terminate or suspend your access to our website and services at any time, without notice, for any reason, including violation of these Terms.

Upon termination:

• Your right to access our website ceases immediately
• Any outstanding orders will be processed according to our normal procedures
• Provisions that should survive termination will remain in effect

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely approximates the original intent.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices on our website, constitute the entire agreement between you and Frugaravas regarding your use of our website and services.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

16. Acknowledgment

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.